Privacy Policy

Effective Date: 12/31/2024
Last Updated: 9/18/2025

About This Policy

NexLvl Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our plumbing, HVAC, pool cleaning, and house cleaning services in Arizona, visit our website, or communicate with us through various channels including SMS/text messaging.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request our services
• Contact us for estimates or consultations
• Sign up for our communications
• Create an account on our website
• Subscribe to our newsletter or marketing communications

This information may include:

• Name and contact information (address, phone number, email address)
• Property details and service location
• Service preferences and history
• Payment information
• Emergency contact information
• Communications with our team

Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• IP address and browser information
• Device identifiers
• Usage data and website analytics
• Location data (with your consent)
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process service requests and schedule appointments
• Communicate with you about our services
• Send service reminders and follow-up communications
• Process payments and manage billing
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Comply with legal obligations
• Protect our business and prevent fraud

SMS/Text Messaging

Consent to Receive SMS

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from NexLvl Services. These messages may include:

• Service appointment confirmations and reminders
• Emergency service notifications
• Service completion updates
• Marketing promotions and special offers
• Customer satisfaction surveys

SMS Frequency

Message frequency varies depending on your service needs and preferences. You may receive appointment-related messages as needed, and promotional messages up to [X times per week/month].

SMS Opt-Out

You can opt out of SMS communications at any time by:

• Replying "STOP" to any text message
• Contacting us at [phone number] or [email address]
• Using the unsubscribe link in our communications

After opting out, you will receive one final confirmation message. You may continue to receive transactional messages related to active service appointments.

SMS Data Rates

Standard message and data rates may apply. Check with your mobile carrier for details about your messaging plan.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Scheduling and dispatch systems
• Customer relationship management
• Marketing and communications
• Website hosting and analytics

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Service records may be retained for [X years] for warranty and business purposes.

Your Privacy Rights

As an Arizona resident, you have certain rights regarding your personal information:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information (subject to certain exceptions)
• Restriction of processing in certain circumstances
• Objection to processing for marketing purposes

To exercise these rights, contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Provide targeted advertising
• Improve user experience

You can control cookies through your browser settings, though this may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending notification via email or SMS
• Providing notice through our services

Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

NexLvl Services
1841 S Horne, Mesa, AZ 85204
Phone: (602) 439-4771
Email: [email protected]
Website: https://nexlvlservices.com

By using our services, visiting our website, or providing your information to us, you consent to the collection and use of your information as described in this Privacy Policy.

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This Privacy Policy is effective as of the date listed above and governs the use of your information by NexLvl Services.